Visit
Below you will find anwers to questions that have been asked by other customers.
On trips offering food (cream tea, mince pie) we will do our best to cater for a special diet. You need to tell us about your special diet around a week in advance. We can only provide alternatives that are widely available from supermarkets.
Assistance dogs are accepted on the boat and in the museum. You cannot bring a pet dog on the boat or in the museum
Yes we can offer passengers the opportunity to disembark on request to the skipper at the start of the journey. Short trips such as those provided on Family Fun Days do not offer this. You can only do the one-way trip outward from the museum. We do not pick up passengers after the boat has left the museum, so you cannot join us at, for example, Little Venice or Victoria Park. There is no price reduction if you don't want to do the whole trip.
You can use the Booking Support Form online to ask for a change in your booking. Do not telephone Changes are at our discretion and no promises are made. Refunds are not offered.
Usually this is because your booking was not completed but it could also be that the email attaching the tickets has gone to your spam folder. Check your credit or debit card if you can to see if payment has been made, and also check your spam folder. If you have paid and need us to investigate, use the Booking Support Form to ask for help.
You can leave luggage including pushchairs, wheelchairs, etc. in the care of museum staff whilst you go on the boat. An exception is the 1600 one-way trip on Sundays, which does not return to the museum. The museum will be closed when you get back if you walk or use public transport.
Unfortunately not, the boat is strictly limited in capacity. If the seats are sold, they're not available. We cannot add extra seats.
Every passenger of any age from one day to 120 years requires a ticket.
Sorry but there are no concessions for carers on the boat, every passenger needs a ticket
Generally, no, please book online. If you are unable to make a booking online because of a disability we will try to help and may be able to do this by telephone. Please use the Booking Suupport Form to ask for a telephone appointment. Do not elephone without an appointment
Many customers do book from outside the UK but very occasionally there have been cases where a credit card issued by a bank in North America or in Australia cannot be used for reasons best known to those banks. Use the booking support form to ask for help. In the past we have accepted funds by PayPal and made the booking for the customer. This is exceptional!