Booking Conditions

Terms and conditions for bookings made online

What's On

We are The Canal Museum Trust, Registered Charity No 277484. We run the London Canal Museum. We have tried to make these terms and conditions as easy to follow as possible and write them in plain English.

1. Conditions that apply to all bookings

  1. Payment is made at the time of booking by debit or credit card using the third-party services of Tygit Ltd who provide the booking system and accept payments on our behalf. If the payment is not completed, you do not have a booking.
  2. We do not offer refunds if you change your mind or cannot use the ticket you have bought.
  3. If you need to change your booking we may be able to help if we believe we will be able to re-sell the places that have been given up. Changes are at our discretion and will not necessarily be made. Changes can only be requested in writing by post or e-mail, not by telephone or in person. The address is or you can use the booking support form at: Online Booking Support Form
  4. Tickets are not sent to you by post, only by e-mail. When a booking has been made an e-mail will be sent to you automatically to confirm the details.
  5. A booking fee of £1 per booking is payable if you book by telephone. There are no extra charges if you book online or in person at the museum.
  6. You will be required to show your ticket on arrival, either on paper or on the screen of a mobile device.

2. Conditions that apply to all bookings that include a boat trip

  1. Persons travelling on the boat must not be under the influence of alcohol or drugs. Any person under the influence of drugs or alcohol in the opinion of the skipper will not be allowed on board. The skipper's decision is final.
  2. All children must be accompanied by a responsible adult
  3. All children including babies who are carried require a ticket however young they may be.
  4. Safety on board is paramount and the crew's safety instructions must be followed at all times
  5. Anyone may be required to leave the boat if they present a safety or other hazard to the boat or the occupants. The skipper in charge has the final decision.
  6. The boat will not wait for anyone who does not arrive in time for the trip. You are advised to arrive early.
  7. No smoking, alcohol, or drugs are permitted on board boats
  8. We will do our best to maintain the planned timetable but this cannot be guaranteed. Boats may be held up due to a range of causes over which we have no control. There are no discounts or refunds for delays that are normal to canal operations and the tunnel rules applied by the navigation authority, the Canal and River Trust. We have no right of way over other craft and must give way to craft already inside the tunnel. We may also need to keep boats waiting when they are approaching the museum mooring so that people can get on and off safely.
  9. Outside deck space on boats is limited and not all the boats that we use have this available. We encourage passengers to move around the boat during the trip, so that all those on board have a chance to travel on the front deck for at least part of the trip. There is ample space inside the cabin.
  10. A short safety talk will be given before boarding or before departure and all passengers must make themselves available to listen to this. Persons who are clearly not paying attention to the safety talk (e.g. using a mobile telephone) may be denied boarding.
  11. In the event of a boat breaking down or other unplanned stoppage due to circumstances beyond our control we will refund fees paid or offer an alternative trip or route.
  12. The last trip of the day may return to the museum after it has closed in which case no re-entry to the museum will be possible.

3. Terms and Conditions Applicable to Halloween

  1. This section is about boat trips and museum activities for families that are run at or just before Halloween, on dates that are announced each year, generally the last weekend of October.
  2. The Halloween trips are a joint venture between the Canal Museum Trust (which manages the museum and activities in the museum, and is responsible for ticketing and booking) and the Camden Canal and Narrowboat Association, which runs the boat trips. The museum acts as a booking agent for CCNA and provides activities in the museum in addition.
  3. There is a maximum of 5 children per adult. All adults must have at least one child with them. Adults may not purchase tickets unless they are part of a group including at least one child.
  4. Camden Canals and Narrowboat Association operate the boat and will also use other suitable community narrowboats to which the same conditions will apply.
  5. Babies in arms will only be accepted if booking with other children and an adult. They will require a ticket.
  6. A crew volunteer will be available on each boat trip, subject to availability of crew. When possible, they will be dressed in suitable costume for the event. They are present for your safety and to give out sweets or answer questions, but they are not professional entertainers and should not be considered as there to entertain children although they may sometimes be able to do so.
  7. The tunnel is not the property of CCNA. It is a historic structure and is home to certain wildlife. It can only be decorated to a very limited extent. The organisers hope but do not guarantee to provide things to look out for, for entertainment purposes.
  8. Outside deck space on boats is limited and adults are encouraged to move around the boat during the trip, so that all the children get a chance to travel on the front deck. Some boats have more outside space than others. There is ample space inside the cabin.
  9. Parents and other accompanying adults must supervise the children in their charge at all times.
  10. Some of the entertainment provided may be frightening for very young or sensitive children
  11. The museum will be darkened; therefore, you will not be able to see all the exhibitions in the normal way.
  12. Most activities in the museum begin after normal closing time at 1630.

4. Conditions Applicable to indoor events in the museum

  1. We do not allocate specific seats. Seats may be taken on a first-come, first-served basis.
  2. In the unlikely event of the cancellation of an event a full refund will be given but we will not meet any other expenses that you may have incurred.
  3. Tickets for indoor events include museum admission but some exhibitions may be inaccessible if they have been moved to make space for the event.

5. Conditions applicable to guided walks

  1. Guided walks are led by a member of the museum team. Every team member has a different range of knowledge and expertise so we do not promise that the commentary will be the same on each walk.
  2. Commentary is offered only in English
  3. You must take responsibility for your own safety when walking on public roads and on the canal towpath. You should cross any main road using a designated pedestrian crossing where available and should look carefully in both directions before crossing.
  4. On the canal towpath you should be aware of, and look out for, bicycles approaching and passing. In order to ensure that you hear cycle bells approaching, you should not wear headphones or earpieces. We will endeavour to give any help we can to anyone with special needs (e.g. hearing loss) if we are told about this at the start of the walk.
  5. Children and any infirm person should keep away from the water. Parents and other accompanying adults are responsible for the control of children.
  6. At the end of the walk you are expected to make your own way to your next destination. Most walks do not return to the starting point. Our guide will usually be able to give transport advice.

The terms and conditions are also available as a PDF file.